FAQ

Do you have a minimum order?

• Yes, we have a minimum order of $200.  We accept orders of less than $200 only from existing accounts however there is a $5 additional handling charge.

Why do I need an account? 

• We sell wholesale to business accounts only. You will need to register an account with us before you can order online or view any pricing information. Once your account registration is approved then you will receive an email from us confirming your account registration.

How do I create and manage an account?

• To create a new registration from the home page, click the "New Customer" link. Fill out the form and click 'Submit'. You must verify your email address by clicking on the email verification link that will be automatically emailed to you. If you don’t see it in your inbox, please check your spam/junk folder and whitelist pricemaster.com in your email program to ensure future emails can get through to your inbox.
• It may take up to 2 business days for your account to be qualified and approved. Once the web account is created, you can manage your ship to locations, view past online order history, and change your password.
• If you already have an account with us and would like to access to the website, all you have to do is to call or email our customer service department. You can also contact you account manager at 800-538-3873 or request web access on the contact us page. You can also make this request online by clicking this link and selecting "yes" to the question as to whether you are a current customer.

Who pays the freight and shipping charges?

• All prices are FOB New York City. The customer is responsible for all freight charges. We do have Free Freight programs for certain regions in the northeastern US. To find out if you are eligible, please contact your account manager for details.
• We can ship throughout the country and our prices are low enough that we are still competitive—even after adding freight!
• We can ship your product via USPS, UPS, FedEx, on a Pallet via LTL Freight or by the Truckload. Per your request, we can also bill UPS or FedEx to your account.
• Many customers order enough to ship via pallet rate (over 500lbs) which brings their freight cost ratio down even more. Pallet rate is a fixed freight cost per pallet (up to 2,000 lbs and fit on a 1 40"Wx48"Dx72"H pallet)

What if I forget my password or can’t log-in?

• Click on “Forgot Password?” link on the homepage and enter your email address when prompted. Click “Continue” to have a temporary password or reset password link sent to your email. Please check our spam/junk folder incase it arrived there.
• If you still can’t log-in, please send us a message on the contact us page or call us at 800-538-3873.

How do I know my transaction is secure?

• At PriceMaster.com, you can be assured that your personal and account information is secure.. We will not sell or provide your information to any third party unless it is required to do so by law. Your transactions are fully encrypted and secure using 128-bit encryption through our SSL site.

What are your Office hours?

• Monday through Friday from 8am to 6pm EST

How do I place an order?

• Log-in to your account by entering your username (email) and password. You are now ready to add products to the shopping cart. You will have the opportunity to review or change quantities and remove products by clicking on the shopping cart. Scroll to the bottom and click “Checkout” to place your order. You will be asked to select a payment method and choose a shipping method and address. You will need to read and agree with Terms & Conditions before your order is placed.

Will I receive an order confirmation?

• Once we receive your online order, we will send you an e-mail confirmation so you know that your order has been received.

How Quickly will my order be processed and shipped?

• All orders placed during our normal business hours are typically processed within 1 business day for existing customers. 
• Orders placed before 2 pm EST will usually be shipped the same day. Otherwise, your order will ship the following business day.
• New customer orders may take longer due to setup, business verification, and other administrative processes.

Do you have UPC and Item data?

• No, we do not have UPC and item data available in electronic format for download.

What payment options do you accept?

• We accept Visa and Master Card, ACH Debit, Checks, Cash, Bank Wire, and Certified Checks and Money Orders. Checks, whether Certified or not, as well as Money Orders and ACH Debits, must clear before your account is credited and product can be shipped or picked up. 

How do I apply for Credit Terms with Price Master Corp.?

• All orders must be paid for using secured funds. If, however, you are a well-established business operating longer than at least 1 year, you may wish to complete a Credit Application to request Payment or Credit Terms with Price Master Corp. Please download the Credit Application by going to the Account Center and clicking My File Downloads on our website, or simply call your account manager for an application. The application generally takes 1-2 weeks for processing.

International Orders?

• Yes we do business with international customers. All our prices are FOB New York City. All International orders must be prepaid in full with secured funds (wire transfer or bank certified check), we do not accept credit cards or PayPal. We would ship to your freight forwarding company located within the continental United States in large quantity shipments in either in full container loads or partial containers or on Pallets. Our customers arrange for the shipping/handling charges with their own freight forwarders located in the US.
• Certain products and export restricted and certain items such as Hazmat/ORM-D/dangerous goods are not transported by some freight forwarders.
• If you don’t see your country listing on our registration page, you can still request an account by providing the following information on the contact us page:
  • Your business name, location, business description, and contact information.
  • Provide names and contact info for other US-based suppliers you currently do business with
  • Expected volume of orders

How do I return the product for Credit or Refund?

• In the event that you need to return any product, you must contact your account manager, and have a Return Authorization issued. The Return Authorization will state the reason why the product is being returned, as well as the list of products and quantity of returns, as well as appropriate credit value. 
• Displays and Products must be returned complete, and in a resalable condition. Any labels/stickers and marking must be removed. We cannot accept damaged or expired products or partial returns.
• All returns MUST be preapproved, Returns for a reason other than seller’s error will be subject to 25% handling and restocking charge.
• Returns MUST be claimed within 30 days of product receipt.

How do I contact Price Master Corporation?

• You can use the contact us page, fax us at 718-626-4095 or call us at 800-538-3873.

Are there discounts on Large Quantity Orders?

• Yes we are able to discount for large volume purchases. If you are interested in purchasing pallet or truckload quantities of items and wish to inquire about discounts, please email us, visit our contact us page or call us at 800-538-3873.

What are HAZMAT Charges?

• Products that are flammable or combustible, such as Lighters, Butanes, and Liquid Fuels are usually identified as Hazardous Materials and require to be shipped in Original Manufacturer Cases, and incur a HAZMAT Fee per each case shipped. Carriers like UPS and FedEx impose these fees, while Pallet or Truckload orders do not. 

Why do you require a Resale Tax ID?

• All accounts are required to provide a copy of their Resale Tax ID. We do not sell directly to consumers, and we do not collect any taxes on those products you purchase. It is company policy to have a Resale Tax ID form/copy on file for every customer. 

Can you split my order into 3 different invoices or revise to meet online ecommerce platform specifications?

• Sorry, we do not split invoices
• We do not revise invoices to meet online platforms' specifications
• We do not email copies of invoices prior to shipping.

Do you have a Catalog?

• Yes, if you'd like to request the latest one to be mailed to you please contact your account manager.
• Our website is the best way to review current products/prices and check on item availability and place orders.

How would one go about becoming a vendor for your company?  How can I sell to Price Master?

• You can fill out the form under the 'Purchasing' section on the Contact us page with your offer (Contact Us Page).
• Someone from the buying group will respond if there is interest
• The following information would be helpful to include:

               -Which other distributors are you already selling to in the general merchandise industry

               -Sales history/statistics of your product offering in the industry

               -Other references

***DISCLAIMER:***

We reserve the right to limit quantities and correct printing errors. Prices may change without notice, products sold only for resale. None sold to minors. Some items not always as pictured.